SMS services in the retail sector
In the retail and e-commerce sector the effectiveness of SMS has also permeated. Our SMS Gateway is used by many retailers to inform customers proactively about the status of their online ordered product.
Attentie value of SMS vs E-mail
Customers are informed by e-mail about the status of their online purchase, however in practice it appears that e-mail alone doesn’t deliver the desired result.
98% open rate
The open rate of e-mails is about 20% whilst with SMS this is 98% and above that e-mail ends up in spam or is sent to e-mail addresses that are not regularly checked.
AMOUNT OF E-COMMERCE
SMS applications in e-commerce
In addition to sending SMS messages regarding the possibility to collect the ordered product in the store our SMS Gateway is used by retailers to let customers know when and what time the product is delivered at home.
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Standard Connections We are connected to many webshop platforms, such as Magento. Our SMS API is connected easily.
Global coverage We have direct connections to retailers in 200 countries, so we can send worldwide SMS notifications.
SMS notification to pick up an ordered product
Sending an SMS message ensures that the customer comes into the store quicker and so revenue is generated as the ordered product has (often) not been paid. In addition, the customer in the store often buys other (not ordered) products. In addition to an increase in turnover sending SMS also creates a significant drop in the number of customers wishing to contact customer service. At a large white goods chain for example this resulted in a time saving of one day per week per logistics manager per establishment.
SMS when ordered product is delivered
Our SMS Gateway is used by retailers to let customers know if an ordered product has been delivered to your home. An SMS message with information about the delivery time results in considerable cost savings. It often occurs that customer are not at home when the logistics service delivers a product causing the company to come back again at another time. The no-show will be reduced because the customer knows exactly when the product is delivered and will therefore ensure that there is someone available to take the delivery of the product.