More and more healthcare institutions recognise that they need to work effectively and efficiently with less budget, whilst quality requirements keep increasing. A problem that virtually any institution in healthcare has had to deal with is the “no shows.”
More and more hospitals and other healthcare institutions are actively working to minimise the no-show problem to prevent such waste in healthcare.
Market leader Benelux
This is done in collaboration with Spryng. Did you know that Spryng originated in 2006 as a supplier of SMS services to hospitals to reduce the ‘no-show’ problem?
CONNECTED HEALTHCARE CLIENTS
IN THE BENELUX, FRANCE AND GERMANY
NO-SHOW VIA SPRYNG
SMS applications in healthcare
In addition to providing appointment reminders by SMS, many hospitals and other healthcare institutions make use of Spryng’s SMS authentication services and of SMS alerts when there is a calamity.
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Standard connections We are linked to all Hospital Information Systems (HIS), for example Epic, SAP, CSC and McKesson and with all systems for mental health care and municipal health institutions, dentists, physiotherapists, audiologists and pharmacists.
Knowledge Our several health services combined with the knowledge gained in recent years, and many standard connections that Spryng has with the different information systems within healthcare, makes Spryng the partner of choice for SMS services in healthcare.
SMS reminders for appointments
Send an SMS to your patients to remind them of the appointment. This minimises the ‘no-shows’ with at least 60% and patients experience this as a special, extra service. SMS reminder in healthcare increases the utilisation of treatment rooms, doctors and other staff and waiting lists and waiting times are minimised. Spryng specialises herein and reduces successfully for many organisations in France and Belgium to a minimum.
SMS reminders to take medication or pick up medication
Research has shown that patients who receive an SMS reminder to take their medication, in 16% of the cases the patients improve in taking their medication. Also, the intake pattern has become more regular and patients take their medication more often at the same time which for certain medication is very important. Also an SMS can be sent when the possibility nears for picking up a repeat prescription. Spryng supplies practically every pharmacy in France and Belgium with services through various software programs where Spryng’s SMS Gateway has been implemented.
Log in via SMS in a secure environment
Many healthcare organisations now use SMS as a medium for tokenless authentication. Doctors and other staff can gain access to confidential information from any desired workplace via SMS authentication. Spryng’s SMS Gateway is amongst others standardly linked to the Multi Factor Authentication systems of RSA, SafeNet, SMS PASSCODE, Secure Envoy and Sonic Wall. These parties provide worldwide SSL VPN systems. Additionally, Spryng’s SMS Gateway is also holds many patient portals, where security and privacy is improved by only being able to log in via a verification code via SMS and 2FA.
Sending SMS to schedule staff
Many healthcare institutions use SMS to communicate with their employees in relation to work or open shifts in the schedule. Research shows that 98% of all SMS messages are opened and read within five minutes. With e-mails this is less than 40%. A large advantage is that the costs are very low compared to traditional media, such as making a phone call. Spryng’s SMS Gateway is standardly linked to many planning programs. Two-way communication, so interaction with employees is also possible by means of a reply option by use of a Virtual Mobile Number.
Send SMS alerts in case of emergencies or calamities
Many healthcare instituations use SMS alerts to communicate directly in urgent situations with a group of people. Spryng’s SMS service is widely used in healthcare institutions incase of emergency when it is necessary to alert all staff at once simultaneously. Sending bulk SMS for alerts is very simple, within seconds an entire group of people can be alarmed.